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Achieving Excellence Through Customer Service, by John Tschohl, Steve Franzmeier
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A best selling book by John Tschohl. Proven techniques and hundreds of practical ideas that develop customer satisfaction and loyalty- two ingredients to increase profits. Service leaders and champions of service can use this book to drive a service culture. Entrepreneurs who want to grow their businesses through a service culture will find these ideas valuable. John Tschohl's revised soft cover book provides a complete action plan for making quality service the central focus of the management strategy. It has been called an encyclopedia of customer service strategies and experiences.
- Sales Rank: #4471923 in Books
- Published on: 1991-04
- Original language: English
- Number of items: 1
- Dimensions: 9.75" h x 7.50" w x 1.25" l,
- Binding: Hardcover
- 736 pages
- customer service
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